The wire guy’s secrets: specialist saying to the office for energy Warner Cable is telling all on Reddit

Anyone declaring is a period of time Warner Cable technician are spilling secrets on Reddit.

Energy Warner cable tv, the second-largest provider of television and internet service in america, advised Quartz that it’s exploring the listings. “We’re unable to examine when this people is truly a current or previous employee,” a spokesman mentioned.

Reddit user cableguy_the going an “Ask myself things” (AMA) bond, posting photographs of his ID badge and uniform as proposed evidence of their tasks. His answers to the issues to arrive are extremely candid https://datingmentor.org/ukrainian-chat-rooms/. Here are some shows (typos maintained).

On Comcast’s pending purchase of the time Warner wire:

We wish the merger because current team in charge could be the worst in current background. A lot of people acquiring fired because of difficult metrics. The power was fond of customer support staff and stripped through the those who really look at the homes and fix dilemmas . It’s a mess and team is being manage like shit IMHO [in my very humble view].

In the tension between experts and customer service associates:

Yea customer service representatives and specialists become battling a combat that nobody views. We detest all of them, they hate all of us. They tell customers the issue is the equipment with regards to hardly ever is. We determine users just to disregard what the man throughout the cellphone states because chances are good, they have never ever wired a residence, hung a drop or set wire.

On what’s actually completely wrong along with your relationship:

Don’t feel 50% of precisely what the rep on the phone tells you. Merely arrange the tech. Try to let him run. He’s completed this earlier. The rep merely answers phones. it is rarely the gear inducing the issue.

On the key to getting better support:

Whenever a tech comes ,ask for their superiors number. Tell him its not to burn him but to intensify something. He might call his sup to be sure its cool but which will help.

On what’s preventing quicker internet down load rates:

Seriously, standard analog cable. Required right up sooo much bandwidth . 1 channel per volume vs connecting numerous wavelengths to provide 8 stations for a downstream and 4 for an upstream . After we go 100% digital tv.. Internet can get more quickly. Also congestion. If you reside around a college it is the worst . Granny would use this lady 15 meg for mail and surfing but younger Johnny college or university child sucks within the data transfer in the region using netflix and torrenting and video gaming. However they pay equivalent. IMHO what would correct this is certainly capping data and giving everybody else uncapped speeds.

On precisely why splitting your cable connection is actually a bad idea:

Installing a splitter just to attenuate the alert is actually dumb we even have points also known as attenuators that this without adding needless splitter. But it’s true that extreme indication is as bad as insufficient we phone that distortion

On whether this Reddit AMA costs him his task:

I would end up being fired dependent on who catches myself. I would will also get a bonus its so very hard to tell utilizing the ways the corporation happens to be organized.

About how Wi-Fi indicators include unreliable, might feel vanquished by gates and walls:

Yes best shown. Plaster wall space specially.Solid wooden doorways, staying in a cellar if the router is on the 2nd floors or vice versa. Wifi try a fickle creature.

On your own “broken” wire modem:

Yea I listen this a large amount. I’d say in confirmed 12 months I’d say 5percent associated with modems I switched had been in fact defective. We do many puppy and pony tv series and just change it anyhow. The thing is always not devices linked. Modems either services or they don’t. There is certainly therefore little between. These include simple equipment. We have program clients using my own laptop computer every thing functioning just fine, subsequently change back again to her machines and everything goes toward shit. They nevertheless need an innovative new modem..Its insanity.